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SHORT ISSUE THIS WEEK DUE TO TRAVEL

Two stories matters this week. Back to usual next week.

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Jump into the full issue and unpack what Google’s problems, and latest moves mean for you, your business, and beyond…

The best voice models, now across all channels

Most CX platforms do not own the voice. They orchestrate a workflow, then call a third party for speech and transcription. Every hop adds latency, cost, and another vendor to manage.

ElevenAgents is the opposite. They make the voice models the market builds on, and ElevenAgents puts full orchestration on top. Voice, transcription, text-based chat, and reasoning run in one vertically integrated pipeline, so responses come back in <400 milliseconds and sound human, not synthetic.

Plus, you keep full control. Plug in any LLM, integrate tools, webhooks, and MCP servers, and ground responses in your knowledge base. Get an agent live in minutes, then A/B test with Experiments, enforce Guardrails, and version every change.

The payoff: more human conversations, lower latency, and far less time stitching infrastructure together. You build on the models you already trust. Pricing is transparent and flat at $0.08 per minute.

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